“In your previous positions what did you PRODUCE?”
Yes, you should be interested in what positions the person held previously. But you want to narrow in on what the person produced.
In a hiring interview with Sam, he goes on and on about the positions he’s held: “I’ve been an Office Manager, I did bill collecting, I was a Patient Coordinator, I even did payroll from time to time.”
That’s good. He’s got a good range of experience. But what did he PRODUCE while working in those positions.
You want to hear things like: “As Office Manager, I had that office humming. It ran smoothly, patients were happy with their service and how quickly we were able to deliver it to them. My actions helped the practice stay profitable!”
This is the statement of someone who didn’t just show up for work and accomplish very little. He knew that the product of an Office Manager had something to do with a smoothly running office that kept their patients happy and the practice profitable.
If the person handled billings, we’d like to hear something along the lines of: “The insurance companies enjoyed working with me and I was able to collect 85% of all outstanding claims. I’m proud to say I never upset a patient, even those who didn’t feel they got properly serviced. With patients, I collected 78% of all monies owed.”
That was the statement of someone who knows what it is to produce. They weren’t just busy. They weren’t just “working.” They were producing the vital products of the business.
Next time you sit down with a prospective employee, ask them what they PRODUCED.
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