This tip is similar to an earlier one, but I wanted to give it a different spin here.
Let’s give your applicant a very specific assignment and have him carry it out as part of the hiring interview.
A few examples:
Have a customer service candidate review how customers are handled from pre-sale all the way through to fulfillment and follow-up and have the candidate write up how this could be improved.
If someone is applying for the collections position, do a bit of role playing. Have the candidate go down the list and attempt to collect the amounts from you.
Sales is another great position for role playing. Describe a few different selling scenarios and have the candidate take you from start to finish of the sales process.
For some of these, you could even include a time element, say 30 or 60 minutes.
A smiling candidate with a well-rounded résumé is a good start. A candidate who performs right in front of you will take you considerably closer to hiring the right person.
As the law varies in each area, please check with an attorney to ensure you are applying these tips within the law.
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