We all know how important it is to hire the right people.
We try to be thorough.
We go through résumés with a fine tooth comb.
We do background checks.
We talk to previous employers if we can.
We interview people once, twice and even 3-4 different times.
We use employee tests to help us learn more about the candidates.
If you’re not using any employee tests, give this three minute video a watch.
But, in the end, we’ve got to make a decision.
If we’re not certain we’ve got the right person, what do we do?
I’ve spoken with many employers and HR people over the years. They are usually working with two pressures:
- The pressure to get someone hired and doing the work that needs to be done.
- The pressure to hire the right person so that one or two months later, they’re not going through the whole process again.
So that restates the subject of this hiring tip:
How long do we hold out for the right person?
Let me state the obvious: It depends on the specific circumstances of each hire.
If the position has to be filled yesterday and its lack of being filled is adversely impacting the bottom line, then you may be in the compromise business and willing to hire someone who is “good enough.”
If you feel you have considerably more time to get the right person, then you stay at it longer.
And there are many shades of gray in between these two scenarios.
Some of us entertain concerns like:
- “I don’t even know if the right person is out there!”
- “I could be at this forever and not get the person I really want.”
- “If I hire this guy and he doesn’t pan out, I’m okay on going through this entire process again. And again. And again. I’m going nuts here, I’ve got to fill this position.”
So, do I have any sage advice for you?
Well, I recall a customer who needed a front desk person hired. It was a key position. The position was responsible for handling phone reaches and walk up traffic. If the person holding this position is sharp, he converts those prospects into buyers. It was a relatively small business, so the position had to have someone really good.
This customer was using our testing service and the first two candidates were so-so, both from his point of view and from the point of view of the test results.
After he tested the third candidate, he called to tell me how much he loved this third person. He went on and on about his résumé and his experience. He was gushing. But he also knew the test scores weren’t all that great. One test in particular indicated the candidate had considerable difficulty following instructions.
I wasn’t going to tell him to hire the person or not hire the person, I just wanted to make sure he knew there was quite a red flag with the subject of following instructions.
He went quiet for awhile on the phone and I asked him what he wanted to do. He told me he wasn’t sure and we ended the phone call.
A few days later another set of tests came in. The scores were very good and my customer called to tell me he LOVED this person as well. We talked about it some and he was happy to now have a person who met his needs and also tested out well.
I asked him a bit of a self-serving question. I asked him if he were not using our testing service, would he have pulled the trigger on the third candidate?
He said he most definitely would have. But he went on to say, “Stan, there’s another piece to this. I bumped into the guy’s previous employer and all he would talk about was how much difficulty he had with the guy following instructions.”
So, I realize this story is a nice plug for our testing services, but it also makes a point. He hung in there to get the right person and he succeeded.
Sometimes you need a little help to hire the right person.
Sometimes it takes believing that person IS out there.
We can help you hire better staff. Watch our three minute video.